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Propelair

City Walk Dubai Achieves a remarkable 1.8-Year Payback with Propelair toilet installation

City Walk Dubai upgraded 130 conventional toilets with Propelair toilets, achieving an 83% reduction in water use, saving 30.2 million litres annually. The project delivers AED 338,793 in yearly cost savings, cuts 12.5 tonnes of CO₂, and achieves a rapid 1.8-year payback, strengthening operational resilience and ESG performance.

Client Profile

City Walk Dubai is a premium open-air retail and lifestyle destination based in Dubai, UAE. As a high-footfall commercial shopping environment, water efficiency is critical to managing operational costs, maintaining premium washroom standards, and meeting sustainability and ESG expectations in a region facing increasing water scarcity and utility cost pressure.

Challenges / Pain Points

City Walk Dubai faced significant operational pain points from high water usage driven by outdated flush systems, which inflated utility bills and undermined cost predictability. Wanting to grow its focus on ESG performance, resource stewardship, and reducing carbon footprint positioned Propelair toilets as a suitable solution for this busy retail destination.

The Propelair Solution

City Walk Dubai installed 130 Propelair OneThreeFive  toilets, selected for their ultra-low 1.35 L flush volume and water-efficient performance ideal for high-traffic retail environments. These toilets feature asset tracking for proactive servicing. The systems also deliver significant carbon savings and hygiene improvements while lowering utility and operational costs, aligning with the centre’s sustainability goals without compromising guest experience or washroom reliability.

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Metric: Water per flush
Before: ~9 litres per flush
After: 1.35 litres per flush
Improvement: Up to 85% reduction per flush
Metric: Annual water use
Before: ~36.4 million litres
After: ~6.1 million litres
Improvement: 30.25 million litres saved per year (83%)
Metric: Costs
Before: High and rising water utility costs
After: AED 338,793 per year
Improvement: 1.8-year payback, strong ROI, lower maintenance spend
Metric: Carbon
Before: Higher indirect emissions from water treatment
After: 12.5 tonnes CO₂ per year
Improvement: 12.5 tonnes CO₂ avoided annually (82.1%)

The centre reduced annual restroom water use by 83%, cutting consumption from approximately 36.4 million litres to 6.1 million litres. This equates to a remarkable 30.25 million litres saved per year, significantly lowering resource demand and operating strain while advancing sustainability in this busy retail destination.

City Walk now saves AED 338,793 per year in water utility costs after installing Propelair toilets, with a 1.8-year payback period delivering strong ROI. The upgrade also reduces maintenance expenses thanks to fewer blockages and service callouts, improving financial predictability and lowering long-term operational costs for the retail destination.

12.5 tonnes of CO₂ emissions are cut annually through its Propelair toilet upgrade, significantly improving environmental performance. These reductions align with its sustainability goals and ESG reporting targets, showcasing measurable resource efficiency gains. The project also supports broader climate stewardship, reduces strain on local water systems, and strengthens the destination’s green credentials.

Operational reliability: City Walk Dubai benefits from reduced washroom downtime, improving day-to-day operational continuity in a high-footfall retail environment.
Faster, proactive maintenance: Asset tracking results in fewer emergency callouts and more efficient maintenance planning.
Improved hygiene standards: The closed-lid, powerful air-assisted flush delivers stronger bowl clearance, supporting consistently cleaner washrooms and eliminating the sneeze effect.
Enhanced visitor experience: Reliable performance and modern design improve overall washroom perception for guests.
Retrofittable technology: Propelair toilets integrate into existing plumbing layouts, allowing City Walk Dubai to upgrade without major structural disruption.